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Privacy Policy

Important information


This notice sets out how Azzurro Retail Group processes your personal data if you are a user of our website or mobile applications.

Azzurro Retail Group is the trading name of Azzurro Retail B.V. (collectively referred to as "Azzurro", "we", "us" or "our" in this notice).  We are the data controller of your personal data. 

Our data protection officer (DPO) is responsible for overseeing questions in relation to this notice. If you have any questions about this notice, including any requests to exercise your legal rights, then please contact our DPO at


We may update this notice from time to time and will notify you of changes where we are required to do so by law.

It is important that the personal data we hold about you is accurate and current.  Please keep us informed if your personal data changes during your relationship with us. 


Please feel free to contact us at any time.


Personal data means any information about an individual from which that person can be identified.  It does not include data where the identity has been removed (anonymous data).

We may collect, use, store, transfer and otherwise process different kinds of personal data about you which we have grouped together as follows:

  • Identity Data includes name, username or similar identifier, marital status, title, date of birth and gender.

  • Contact Data includes billing address, delivery address, email address and telephone numbers.

  • Technical Data includes information collected when you access our website or mobile applications, your internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website or mobile applications.

  • Usage Data includes information about how you use our website, mobile applications, Wi-Fi and similar electronic services.

  • Marketing and Communications Data includes your marketing and communication preferences.


We use different methods to collect data from and about you including as set out below:

  • Direct interactions.You may give us your personal data in your direct interactions with us (e.g., Identity Data, Contact Data and Financial Data) by filling in forms, through our mobile applications or by corresponding with us by post, phone, email or otherwise.This includes personal data you provide when you: (i) enquire about, apply for or order our products/services; (ii) create an account; (iii) subscribe to our communications; (iv) request marketing to be sent to you; (v) enter a competition, promotion, raffle or survey; or (vi) give us feedback or contact us.

  • Website, mobile applications and cookies.  As you interact with our website and mobile applications, we will automatically collect Technical Data about your device, browsing actions and patterns.  We collect this personal data by using cookies, server logs and other similar technologies.  We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our Cookie Notice for further details.

  • Technical Data from third party analytics providers, advertising networks and search information providers.

  • Contact Data, Financial Data and Transaction Data from providers of technical, payment and delivery services.


We will only process your personal data when the law allows us to do so.  Most commonly, we will process your personal data in the following circumstances:

  • Performance of a contract: Where we need to perform the contract we are about to enter into or have entered into with you.

  • Legitimate interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

  • Legal or regulatory obligation: Where we need to comply with a legal or regulatory obligation that we are subject to.

  • Consent: Where you have given us consent to process your personal data for a specific purpose.

With limited exceptions (e.g., some of our electronic marketing), we do not rely on consent as a lawful basis for processing your personal data.  You have the right to withdraw consent to marketing at any time by contacting us.


We will only process your personal data for the purposes that we collected it, unless we reasonably consider that any further processing is compatible with the original purpose.  If you would like an explanation as to how further processing is compatible with the original purpose, then please contact us.

If we need to process your personal data for an unrelated purpose, then we will notify you and we will explain the lawful basis which allows us to do so.

We may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.


You will receive marketing communications from us if you have requested information from us or purchased products/services from us and you have not opted out of receiving that marketing.  

If you ask us to stop processing your personal data for marketing purposes (e.g., by following the opt-out links on any electronic marketing sent to you or by otherwise contacting us), then we will do so.


We do not share your personal data with any third parties for their own marketing purposes.


Cookies are small text files placed on your device to store data that can be recalled by a web server in the domain that placed the cookie. We use cookies for a range of purposes including:

  • Remembering your preferred shipping country/currency.

  • ​Logging you into our website and keeping you logged in across pages.

  • To help us prevent fraud.

  • Gathering web analytics data to inform us how our visitors are interacting with our website/Apps.

  • Tracking affiliate program referrals.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies.  If you disable or refuse cookies, then some parts of our website or mobile applications may become inaccessible or not function properly.


We may have to share your personal data with the parties set out below for the purposes that we collected the personal data.

  • Service providers who provide IT and system administration services.

  • Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.

  • HMRC, regulators and other authorities.

  • Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets.  Alternatively, we may seek to acquire other businesses or merge with them.  If a change happens to our business, then the new owners may process your personal data in the same way as set out in this notice.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.  We do not allow our third-party service providers to process your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.


We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.  In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know.  They will only process your personal data on our instructions and they are subject to a duty of confidentiality.


Under certain circumstances, you have rights under data protection laws in relation to your personal data.  In summary these are the rights of access, rectification (i.e., correction), erasure (also known as the "right to be forgotten"), restriction, objection, data portability and withdrawal of consent.  If you wish to exercise any of these rights, then please contact us.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights).  However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive.  Alternatively, we could refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights).  This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.  We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month.  Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests.  In this case, we will notify you and keep you updated.

You also have the right to make a complaint at any time. You can contact us at any time at

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